Reality Based Group provides a framework for implementing a mystery shopper program for businesses, focusing on measurable service performance and objective customer feedback. The Quick Start Ebook outlines the steps for developing consistent evaluation criteria, aligning operational goals, and tracking frontline execution. It emphasizes how recorded experiences and scorecard systems ... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf